Shipping policy

 

Sleep Karma Shipping Policy

 

Order Processing

All orders are processed within 1–2 business days (excluding weekends and holidays) after payment is received. Orders placed after business hours may be processed the following business day.

Once an order has been processed and handed off to the carrier, we are unable to make changes to the shipping address.

 

 

Shipping Methods & Delivery Times

We offer the following shipping options:

  • Standard Shipping (United States)

    Estimated delivery: 3–7 business days after shipment.

  • Expedited Shipping (United States)

    Estimated delivery times vary by destination and carrier. Expedited shipping shortens transit time but does not guarantee delivery by a specific date.

  • International Shipping

    Estimated delivery times vary by destination, carrier, and customs processing. International delivery times are estimates only and may take longer due to customs clearance or local carrier delays.

Delivery time estimates begin once the order has shipped, not on the order date.

 

 

Shipping Carriers & Tracking

Orders are shipped via third-party carriers (such as USPS, UniUni, UPS, or similar). Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking updates are provided directly by the carrier and may take up to 24 hours to appear after shipment.

 

 

Delivery Confirmation

An order is considered delivered once the carrier marks it as delivered to the shipping address provided at checkout.

Sleep Karma is not responsible for packages marked as delivered by the carrier but claimed as missing, stolen, or misplaced after delivery.

 

 

International Orders & Customs

International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Delays caused by customs processing are outside our control and do not qualify for refunds.

 

 

Incorrect or Incomplete Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

If an order is shipped to the address provided by the customer and marked as delivered by the carrier, we are unable to offer a refund or replacement due to address errors.

 

 

Lost or Damaged Packages

If a package is confirmed lost in transit by the carrier, please contact us at support@sleepkarma.co and we will review the situation on a case-by-case basis.

If your order arrives damaged, please contact us within 7 days of delivery and include photos of the damage so we can assist you.

 

 

Questions

If you have any questions about shipping, please contact us at support@sleepkarma.co and we’ll be happy to help.